Return Request Form
It's important to us that you're happy with your TuxMat purchase. If you're not entirely satisfied, you can return it within 30 days from the date of delivery. We will cover the return shipping cost if there were quality and fitment related issues (we will email you a pre-paid shipping label). Otherwise, you are responsible for the return shipping cost (you can either choose your own carrier or have us send you a pre-paid shipping label, a discounted flat rate of $30 will be deducted from the refund).
Alternatively, you can return the item directly at our warehouse if feasible. It is located at the return address stated below. Please give us a call prior to your visit, so that we can make sure the warehouse is open for you. For hours and map, please click here.
Products must be returned unused and in the original packaging. Upon receiving the returned item, we will give you a full refund by the same method as your original payment.
Unit #7, 410 Passmore Avenue
Scarborough (ON), M1V 4B2
Please contact us at firstname.lastname@example.org or +1 (888) 695-8336 if you have any questions about your return or exchange.