Frequently Asked
Questions

If you’ve changed your mind about TuxMat,  please reach out via our chat to reach one of our customer service representatives as soon as possible. If your package hasn’t left our warehouse, we can cancel your order. If your package already been shipped, complete a Return Request form to arrange a return.

It's important to us that you're happy with your TuxMat purchase. If you're not entirely satisfied, you can return it within 30 days from the date of delivery and we’ll cover the return shipping costs. Refunds are issued to the original payment method after the return has been processed at our warehouse. Returns can be requested via our Return Request form.

Condition of Return

To ensure a smooth return process, kindly note that the product must be returned in an unused condition. Please inspect the item thoroughly, checking for any signs of wear, dirt, or alterations. Retain the original packaging, including tags and accessories, as it contributes to the safe return of the product.

TuxMat offers a non-transferable limited lifetime warranty against manufacturing defects for the vehicle the mats were purchased for. Exclusions include wear and tear, damage caused by incorrect cleaning methods or chemical contamination (i.e. gas, bleach), vehicle accidents, modifications, or incorrect installation. When a replacement mat cannot be offered to eligible warranty claims due to lack of availability, store credit will be issued instead. To make a warranty claim, please complete our Warranty Request form and a customer service representative will contact you.